Dear customers,
We hope this message finds you well and excited about your upcoming building projects. We would like to take a moment to provide you with some important updates regarding our shipping and delivery processes. At Dodojekca, we are committed to providing you with the best customer experience possible, and transparency is an essential part of that commitment.
Fulfillment Within 2-3 Working Days:
First and foremost, we want to reassure you that we strive to fulfill all orders within 2-3 working days. We understand that your creative projects are important to you, and we're dedicated to ensuring you receive your Dodojekca kits as quickly as possible.
Stock Availability in the UK:
However, due to the vast array of products we offer, it's not always feasible for us to maintain all items in stock within the UK. This is especially true for our extensive inventory of Jekca products. While we do our best to keep items readily available, there are instances where certain items may need to be sourced directly from our partners in China.
Direct Shipping from Jekca:
When an item is not available in our UK stock, it will be shipped directly from Jekca's facilities in China. We want to be upfront about this process, as it may affect the delivery time of your order.
Delivery Timeframe:
Orders shipped directly from Jekca's facilities in China typically take between 7-10 working days to reach you. While we understand that this may be longer than our standard delivery times, please rest assured that we are working diligently to streamline this process and reduce delivery times as much as possible.
How to Expedite Your Order:
We value your time and understand that some of you may be in a rush to start your projects. If you are in a hurry to receive your Dodojekca kit and would like to check the stock availability before placing your order, please do not hesitate to message us. Our customer support team is here to assist you and provide you with accurate information about the availability of specific products.
Conclusion:
At Dodojekca, your satisfaction is our top priority, and we appreciate your understanding and patience as we work to improve our shipping and delivery processes. Rest assured that we are constantly striving to enhance your experience with us.
We remain committed to offering high-quality building kits and outstanding customer service. Thank you for choosing Dodojekca for your creative endeavors. If you have any questions or require further assistance, please don't hesitate to reach out to us.
Thank you very much for understanding, and happy building!
Sincerely,